Mt. Kisco Truck & Auto Parts

We highly recommend you stay away from here and please don’t see FRANK. How is this guy in sales with that attitude of his? Just to get a simple $5 key it needs to be an issue. First he ignores us and pretends like he’s busy. Then when we ask for the key he snatches it away from our hand like if we’re annoying him with our request. Was he really busy? No he was on CNN reading politics while on the clock and ignoring a paying customer. He was rude to our colleagues Rachel and Dave as well. We certainly will not be returning. I’d rather go to the other two part stores in town or the dealership. At least we won’t deal with someone that’s rude and unprofessional like the guy Frank who makes keys there. P.S. our key didn’t even work. We drove 25 minutes to Home Depot.

Please refrain from going here. I walked in with my little one this week and we had the pleasure of seeing a grown man with an awful attitude slamming parts that appeared to be new. Our battery was dead so we wanted to support local instead of going to the dealership. One of the guys standing there said the guys name is FRANK. Is he one of the owners? Why treat new parts like that? We definitely won’t be walking back in. We spent $500 on a battery with Mercedes up north but that was ok. At least we know the battery wasn’t getting slammed onto a cart or on the floor like what we experienced that day. How is this behavior allowed today? Totally unacceptable and unprofessional!! Not even my little ones behave like that.

Had NY State inspection here. Made appointment online. Easy checkin. Didn't take too long. Everyone nice to deal with. Highly recommend.

Next time, this will be my first stop. Best price for the part. Great customer service and follow-up by Chris. They search parts by VIN so I know I’m getting the right part. My part was waiting in the counter as soon as I came in. It wasn’t sold off or stolen. I paid over the phone, came I , and they just handed to me in less than 2 mins. This is by far, the best customer service I’ve had in shopping for parts. I am forever grateful.

It was a pleasure working with the staff. They seem to have a massive inventory for really anything your vehicle needs. I was able to get brakes and rotors no problem from them. Highly recommend.