Enterprise Rent-A-Car

I was having my car fixed at Hynes Collision Center in Belmont and this Enterprise location made a difficult situation so easy. They offered pick up and drop off for the rental car where I was getting my car fixed and even provided transportation back to pick up my car. I don't think I've ever had any rental car services do this for me. We also had a flat tire with the rental we were using and they offer roadside assistance and replaced our car immediately to ensure we were safe and covered. They were very friendly and pleasant to interact with, I highly recommend this location if you want good service!

I had a wonderful experience with Enterprise! I visited around noon on Saturday, November 8th, and the gentleman who assisted me was exceptionally friendly, courteous, and professional. He made the rental process smooth and pleasant. I really appreciate his excellent service and would definitely recommend this location!

I really don’t like leaving negative reviews but we had such a bad experience with the Enterprise in Watertown, so I feel the need to. We needed a rental while our car was in the shop. We were initially provided a newer Camry. Right after taking it home (we live a 2min drive away from the location) I noticed the low pressure gauge kept coming on for the tires. I gave them a call and they told me they could fill the tires for us - no problem, we live right around the corner so I said I’d bring it in after running errands. I noticed a noise coming from one of the tires while driving, but the gauge went off after a bit so I wasn’t too concerned. When I parked, I heard air coming out of the front left tire. I got down on the ground and saw that the tire had a pretty decent sized hole in it. Br

Our trip was made comfortable, because Enterprise Rentals, of Watertown MA supplied us with a Nissan Sentra that completely met our needs. We especially enjoyed the GPS service that guided us, at all times during the duration of our trip. Thank you to our Enterprise representatives. You are highly recommend. Regards, Elaine Grey, Watertown, MA

I had such a horrible experience. I needed to rent a car because my car was going into the shop. Someone came to drop off a car to me and proceeded to tell me that there is 100.00 hold. I didn't know anything about this hold. My insurance company nor Enterprise when I spoke to them days ago told me about this hold that they need to put on my credit card. After trying numerous times and me responding no to purchasing extra insurance, the agent was frustrated that I did not want to purchase extra. I explained to him that I had no money to allow them to put a hold on a hundred dollars. I was then told I would have to get out of the car and there was nothing they could do to help me. I was obviously distraught and taken back by how I was treated. Poor customer service no sympathy no empathy no