Enterprise Rent-A-Car

Brandon provided excellent customer service. He was professional, polite and helpful and made sure that I was happy and comfortable with my rental car, and that it was in the best working condition. India was exceptionally kind in how she treated me as a customer, and I am so appreciative and grateful to her. Thank you, Brandon and India for your amazing service!

Karli Isaacson & Enterprise (Winter Park, FL) I want to deliver the highest level of recognition to Karli Isaacson, Assistant Manager at the Enterprise Rent-A-Car Division in Winter Park. Karli did not just provide customer service she demonstrated leadership, excellence, and unmatched professionalism from the moment I arrived. Karli stepped in with confidence, clarity, and focus during a time when I needed real support. She handled my situation with precision, urgency, and genuine commitment. Every question was answered. Every concern was addressed. Every part of the process was handled with a level of care that you rarely see in customer-facing roles today. What truly sets Karli apart is her ability to bring order, reassurance, and results in a stressful moment. She represents Enterpr

This is my second horrible experience that I’ve had with enterprise and the past year. As I have a personal business and rent my vehicles on Turo, unfortunate circumstances happen. So if a vehicle I own is in the body shop (my Lexus RX/IS) and I have an insurance claim paying for a luxury class a vehicle, I’m going to expect that if it’s what my reservation is saying. After calling multiple locations and nobody having a luxury vehicle, I reached out to the Winter Park location and Karly picked up the phone to assure me they had a Genesis G70 that was going through detail, and they could drop it off at my place of work nearby sometime after 3pm. 3:30 rolls around, I never received a call and I did call back to speak with Karly again and what she told me the Genesis had a cracked windshield

Rented a full size SUV for a family vacation. Arrived to enterprise and was told “oops…we have already rented all of those out”. Had to uber half of our crew and their luggage around for the week. Done with these guys after 20+ years of business and personal travel.

Rented a car on Sunday had a 12pm reservation. Arrived at 12:15 and was the 5th person in line. Needless to say I waited 1hr before I got the car, and that was after me asking was anything available. I had a horrible emergency in Tallahassee and the wait was just not at my best moment. Then I modify my reservation for the next day and had to cancel that. So I returned the car 3 hrs later than I picked it up and got charged for a full day which I didn't agree with but I paid. That wasn't good customer service. And I have used this location for many yrs. They do have an entire new staff so im not sure if that way the old level of service wasn't given.