Euro Parts

Extremely poor customer service. Called and asked about a bumper that I saw on line. I asked condition of bumper and was told not Insurance quality . I said what does that mean? I asked could you put eyes on it? To explain condition. Was told no. I asked could I get the hardware for the bumper if they removed was told no. Guy said something of nature its a 150 dollars. Idc what the price is from a 1dollar to 1500 dollar a sale is a sale. But if you dont care about selling auto parts. Then close your doors.

I only have great things to say regarding my experience. My son’s car was totaled in an accident and I wound up calling them to inquire about salvage value. They were very responsive and got me a good price while helping set up the tow from the lot where it was incurring fees since the accident. These people were life savers and I even have to give a shout out to their tow company ec towing who drove my son to a bank because the tow yard wouldn’t accept a credit card and only wanted cash or cashiers check. Good people for sure. Highly recommend.

Called to attempt to place a order on parts to our shop,I just asked do they deliver to Waldorf Md first thing guy says is I’m not coming all the way out there for a $75 order. Had no idea what we were going to order from them just not the right attitude to be in the business. Lost a potential customer today

Crooks, bought window regulator that was defective. Called them right away to return, I was told that the person who took my order is not there and that they will call me back. The same happened 3 times and I opened a dispute with my credit card. I understand that used parts are exactly that, “used parts “, however they come with a limited warranty and a reputable seller will take care of a paying customer when the part is defective. Unfortunately Euro Parts Jessup are not . Will not recommend it to anyone. In a situation like that everybody is loosing $$$, I ended paying twice for labor, I shouldn’t pay twice for part as well.

You know I'm not one to bash anyone's business it is what it is. Sometimes you take the good with the bad sort of speaking. My experience was totally bad customer service. I specifically ask for a ECM/PCM computer for a 2000 Honda Accord LX 4dr sedan 3.0 V6 and the mechanic pulled the wrong part. And called and went back to exchange for the correct part. The owner manager whom ever he was flat out refused to take it back and give me the correct part. I never asked for refund just wanted the correct part. He was rude and nasty at some point. He had the nerve to hang up on me. That's no way to treat your customers. If you wrong you wrong confess and do right by your customers. So don't purchase anything from rude and unprofessional business like that. I'm done