Fiat of Burlingame

I bought my Fiat500 sport in May 2013, and never got a call or a thank you email from the dealer. I know this sounds silly, but this was a big purchase for me, and they seem not to care for customer service at all. All the emails I receive is from them is about trying to sell me something or asking for referral - awful! I'm actually trying to sell my car now, and I called in to try to schedule a service visit - 1st time after 2,5 years. SO disappointing! The guy was really rude and didn't make an effort to help me in any way! He wasn't friendly at all, and it made me feel like it was a hassle to schedule a time for me. Didn't say anything and just hung up on my face! Right after that, I decided to call Fiat Berkeley, and the guy that answered the phone was really friendly and helpful.

Had a wonderful experience here! The appointment I set up over the phone was done professionally and pleasantly. The check-in on the day of my appt was quick, friendly, and easy. The service department stayed in constant contact with me while I walked downtown with a friend for breakfast. The work was done expertly and the car was checked over completely. They even topped off the tire pressure. I definitely recommend the service experience here, particularly for the Fiat 500e. It's hard to find service for the 500e but this location has easily earned my business.

I purchased my electric car here two years ago and brought it back for service. I was charged $630 for pretty minimal routine service, they quoted me astronomical prices for replacing the tires and stereo system, and they returned the car one week later without having charged the battery, so I could barely make it home (I had explicitly requested that they charge it when I dropped it off). They also don’t provide any service vehicles even though their location is completely inconvenient. This place is absolutely not worth it.

ZERO stars. TERRIBLE SERVICE. HIGHLY RECOMMEND FINDING ANOTHER DEALER TO SERVICE YOUR FIAT. Although the purchase of my Fiat 500 went fine, the subsequent service I've received to address issues with my car has been ABYSMAL. I took my car in for a gear box failure many months ago. At first, the service manager, Chuck Stieb, could not diagnose the issue. Then he was out sick for several days, which meant nobody was working on my car, though they still had it at the shop. They didn't tell me this was the case until I called to find out the status. They had my car for a total of 7 days. I was told by Chuck they would cover a rental car for the length of time they had my car. Ultimately, they did not pay the rental car invoice, and my credit card was charged the full fee. I am owed a reimburs

I worked with Hendrik to lease a 2018 Fiat 500e and return my 2016 Fiat 500e whose lease had just ended. The process was smooth, professional, efficient and light-years better than the other surly, unhelpful and outright deceitful dealerships I've visited over the past week. Hendrik definitely knows his stuff, he's helpful and manages to be both a salesman and a genuine human being at the same time.