Firestone Complete Auto Care

I've used a lot of repair shops in my lifetime but never got the service as I did at the Firestone store off HWY 380 west of Main St. The service tech that greeted me was extremely friendly and helpful. The mechanic went out of his way to explain what needed to be done and took the time to walk me through each step. Firestone has now gained a lifetime customer!

My visit to Firestone was excellent from start to finish. The staff was friendly, professional, and took the time to explain everything clearly. I had an alignment, oil change, new tires installed, a tire rotation, brake service, and a battery check, and all the work was done efficiently and with great attention to detail. My car drives noticeably smoother now, and I felt confident knowing everything was handled properly. Overall, it was a great experience, and I really appreciated the quality of service and care they provided.The Manager Shon Maloney was very helpful!

Dnario was phenomenal. He provided the best customer service I’ve ever experienced. He was upbeat, knowledgeable, and very friendly, and he clearly explained what to expect with my car. When the manager came out I had to let him know that he had the right person upfront with customers. He was nice and accommodating to.

⭐⭐⭐⭐⭐ Outstanding Service and Integrity at Firestone – Crossroads, TX As a business owner, one of the most important things to me is working with companies that treat their customers fairly and stand behind their work. My experience with Firestone in Crossroads, Texas did exactly that. I purchased two brand-new tires from this location. Within two days, one of the tires began leaking. I brought my truck back in, and the Firestone team took the time to properly inspect the issue. They identified that one of the wheels on my truck was damaged, which caused the tire to lose air. What impressed me most was how professionally they handled the situation. They clearly explained the issue, took responsibility, and worked quickly to resolve it. Firestone replaced the tire with a brand-new one an

2017 Acura MDX. I am very disappointed with my service at Firestone. I called ahead and told the person on the phone that my car was making a noticeable squeaking sound coming from the front passenger side. A few hours later, after I dropped my car off, I was told by the person in the front that they didn’t hear any squeaking. In person AND over the phone, I told them to test drive it because it squeaks EVERY time we drive it. He tells me to hold on and then tells me he’ll call me back. A few more minutes go by and I get a call. He says my car isn’t making a noise but they noticed some things that could attribute to a noise if there was one. I questioned him because I know this car has made a noise every day for the last 2 months. The guy tries to convince me that their “mAstEr tEcHniCi