Firestone Complete Auto Care

I can’t say enough good things about the Firestone in Fort Walton Beach. Jay, the manager, runs a top‑notch shop with professionalism and attention to detail that’s hard to find. I came in for a set of FIREHAWK INDY 500 BL 225/45R18 XL95W tires to be mounted on my custom drilled ESR SR01 30 18x8.5 black wheels. The team handled the install flawlessly, making sure everything was seated perfectly. They also added my ZZP spacers for proper fitment, performed a precise alignment, and installed a brand‑new TPMS sensor. From start to finish, the service was smooth, efficient, and done right the first time. Jay kept me updated throughout the process and made sure every detail was dialed in. My car drives better than ever, and the fitment looks incredible. If you’re in the Fort Walton Beach are

From the time I requested an appt online to checkout, was not impressed at all. The way they talked to me was insulting and I will not be back. The guy working was not friendly at all from the time I walked in until the time I walked out of the store. I called customer care and they told me the guy there lied to me about my tire warranty and that my tires are covered under warranty. Def will not be recommending this place—which sucks for me because I always use firestone

I really appreciate this Firestone team! I dropped off my car the night before my morning appointment - about 2 hours before they closed. I got a call about an hour after dropping it off saying they finished putting on and balancing my new tires which was surprising because they were pretty busy at the time, but this allowed me to have my car back way sooner than expected. I’ve had frequent interactions with multiple people there and everyone is so kind and knowledgeable. Their pricing is incredible too! Highly highly recommend this Firestone.

I purchased tires and a lifetime warranty alignment from firestone. First they didn't properly align my truck on the front end. It started wearing on my front driver's side tire just 2 months after the work was performed. I contacted firestone to schedule an appointment for warranty work on the alignment and tire. They refused to schedule me in and their response was to "drop off my truck on Friday and they might get to it by Monday". Not many people can drop off their vehicle for 4 days in hopes they'll "get to it". That was the most unprofessional response imaginable. I highly recommend going somewhere else as they obviously aren't concerned with customer satisfaction. I'll never use firestone again. If I could give a lower rating I would.

Gerri was amazing! My car was taken care of timely with no issues. Whenever I have an issue I bring it here and the people are always so amazing! Thank you all so much!!