Firestone Complete Auto Care

Always responsive. Needed tire repair and I was able to wait for it to be done. Price very reasonable. Service Advisor Bryan was excellent, not only with me, but I observed him deal with other customers in person and on the phone. Very friendly, professional, honest. I appreciated him.

It's never convenient to have a flat tire but that's exactly where I found myself after working a long shift far from home. Firestone was my second stop in an attempt to get my tire situation fixed. I arrived almost on tears when I was greeted. They assisted quickly and in my best interest. I can honestly say they made my bad situation a little better I would gladly visit them again.

This Firestone sucks, you ask for help on changing out a spare and they say "we don't do 18 wheeler" it's a damn gooseneck! Go to juniors tire shop, he's at least helpful. "Yeah I can't help you but if you go down the road to Carlos tire shop, they do gooseneck and semi's" that's a lot more helpful than "uh I don't know we can't help" useless employees.

I took my car in for an alignment and to get my tires weighed and balanced. They did a decent job at also diagnosing my water pump being busted, but what they failed to tell me is that one of my tires has a bubble in it and the tread was coming out of my tire, which has clearly been an issue for a couple hundred miles because the tread is almost fully out of the tire on the inside, where the hump is once again, which they forgot to mention to me. This would have been really nice to know before I paid $600 for an alignment and for some tests of which I could’ve done myself for $50 the technicians were really nice so was everyone else so I’m not going to completely say the service was terrible, but they definitely left out a lot of key information which I asked for Because I specifically ask

This crooked place took $45 to check my AC. They said it just needed to be refilled and then it started blowing hot. I took it back from the look at it. They had it all day when I’m in elderly man had no car had a walk too far zone six blocks there and six blocks back and the guy said they didn’t even look at it. That’s the quality of service you get at this crappy Firestone go to Benny’s in Texas City. This place is worthless.