Firestone Complete Auto Care

Jessy and Caden at Firestone were outstanding—understanding, compassionate, and very accommodating. As a father whose daughter drives the Pali Highway to school while living away from home, knowing her vehicle is safe is incredibly important to me. They understood my concerns and made sure everything was taken care of. They truly embody the spirit of Aloha. Mahalo! 🌺🙏

Friendly, prompt, they call you back when they say they will, clear estimates up front. Everything easy. My Mini Cooper S Countryman’s from brakes were squeaking and grinding. I received an estimate from another shop, but it was a bit higher than Firestone, and he was way backed up on work. Even with all the crazy winds and power being shut off multiple times, they remembered to call me back to set an appointment. I love follow up and follow through! 🔥 I set an appointment to take my car in, received a clear estimate after full inspection (only $10), and had my car back in less than 3 days. Beautiful service. My car no more squeak and sounds beautiful again! Everyone I interacted with there seemed happy to be there and friendly. 😊 I’m glad I listened to my Auntie and came here.

I had an excellent experience at Firestone in Kailua. From start to finish, the service was outstanding and I truly felt like I got the best deal with the best service. I went in to get my brakes fixed, and everything was explained clearly, honestly, and without any pressure. Jess went above and beyond—professional, friendly, and genuinely focused on helping me get exactly what I needed at a fair price. It’s rare to find someone who combines great customer service with real expertise, but Jess absolutely delivered. The work was done efficiently, the pricing was fair, and my car feels great. I highly recommend Firestone Kailua, especially if you want trustworthy service and someone who truly looks out for the customer. I’ll definitely be coming back.

Firestone in Kailua consistently provides excellent service, and a big reason for that is Jessie, the manager. Jessie is always helpful, knowledgeable, and truly goes above and beyond to meet the many needs of Kailua vehicle owners. She takes the time to explain options clearly, makes sure the work is done right, and genuinely looks out for customers rather than just pushing services. It’s rare to find a manager who is this hands-on, responsive, and committed to customer satisfaction. If you’re looking for honest, reliable automotive service in Kailua, this Firestone location—and Jessie in particular—is the place to go. Highly recommended.

Caden and Jessy did a great job running alignment diagnostics on my truck. It was a busy Sunday at the shop, and they still took time to ensure the vehicle checked out good. They only recommended services that were needed, and didn’t overcharge. I really appreciate that. Thanks for everything guys!