Firestone Complete Auto Care

CJ and Jeron were great! Got a flat tire late in the day and they worked with me last min to have options that work for me. Did a great job and did it with a smile on their face. Really appreciated my experience especially coming in on an emergency!! Recommend them!!

The staff is professional and courteous. They take time reviewing my concerns and best solutions. On Monday my technician was Chester. He addressed all my concerns and some extras he found. He did a test drive with me to ensure my satisfaction. In over 40 years of driving, that has never happened. These reasons are why Firestone is MY choice. Merry Christmas to all your staff. Ms. K

I had a flat tire and wanted to ensure that I had the same brand on all 4 of my tires. My dealership couldn't fit me in for over a week, but Firestone took care of my car right away!! Not only did they change the tire, they did a diagnostic and helped prepare me for a brutal winter. The team is personable and very helpful. I highly recommend the Matteson location!

This location is really unprofessional: 1. A couple of weeks ago, I mentioned (via notes and in person many times) that I was planning to get a wheel alignment, and that I wanted to get a car inspection first to see if I needed to make any fixes before I did. They gave me a small list of things to do, but nothing related to a wheel alignment. I scheduled an appointment about a week later, they didn't work on it until the next day. The next day, they finally tell me that they can't work on my car because of some rusted parts that need to be replaced. I don't mind the fact that they couldn't work on my car because of rusted parts. What really pissed me off is that I mentioned what I was planning to do (get a wheel alignment) many times, yet they didn't look into what I needed inspected. If

Sat there for 3 hours on Friday trying to determine why my tire kept getting low. I told them their employee told me last week there was a nail in the tire. They claimed they did not see a nail. The next morning the tire was completely flat. I had to call a tow truck to put some air in the tire so I could drive it back to Firestone. Conveniently, they found the nail after charging me over $200 for 2 sensors that could have waited!!!