Sutton Ford Inc. Service

I used to go to the Tasca Ford Midlothian location as that where I purchased my car and had built a rapport with the Tasca team through mine and generations of business. They really made you feel welcomed and at home.. and all of the team members interacted with you, not just those you worked individually with. It made you feel like family. When they closed, I had no idea what I’d do nor that the Sutton Ford location was that close to my house. I scheduled service with them a couple of weeks ago and worked with Tim. I can’t speak much for anyone besides him and the cashier who assisted me at pickup, as they didn’t interact too much, but Tim is great! He was very attentive, responsive, and helpful in the transition to a new dealership for me. He communicates well, which is helpful when you’

Sutton Ford always provides amazing service. They provide detailed recommendations with no hassle. I feel like family, not just another customer they are trying to upcharge.

Phenomenal customer service, friendly, polite, easy to work with. Looking forward to my next visit… I think lol. Worked closely with Timothy, this guy was the BEST. From the time I walked through the door, he had my back. Whatever I needed he had my back. Thanks again Tim! 🏆

Sutton Ford is a very efficient service department. They have a lot of bays to service a lot of vehicles at the same time. Melissa, my service advisor was absolutely fantastic. Not only. Did she take the time to make sure everything was right, but she took the time to have the technician. Bob speak with me about my concern on one of my windows.. Most Service departments would’ve just said we couldn’t verify your concern and move you along. No they took the Time to talk to me and make sure we were talking about the same problem, even though they couldn’t duplicate it now because the weather was warmer they still took action with it, lubricated it, and did a software update to try and hopefully make sure this doesn’t happen in the future. I highly recommend Sutton Ford, and using Melissa as

I'm thankful for the porter service and the delivery of my vehicle. It makes servicing my vehicle so much easier. The service was a part of my warranty coverage, but I don't understand why a synthetic blend was used when, I believe, a full synthetic oil is recommended. They also addressed the manufacturer's recall. They did, however, forget to wash my vehicle as offered.