Firestone Complete Auto Care

Kaylee is amazing !!! I was in a HUGE pinch and needed a QUICK tire replacement late on a Saturday so I could go out of town and not run on interstate with a donut… She got me in - got me a great deal AND I decided to get much better tires than what my car had AND it was reasonable! She knows her stuff, very friendly and KNOWLEDGEABLE! Highly recommend this Firestone !

I was the first one there! The guy was honest and upfront with me. He answered all of my questions. I did a credit app and actually got a card now. I ordered four tires and got some freebies! Clint was very helpful. Thanks Clint 😁 Tires didn't come in on time but it all worked out 2nd Post Tire Repair Need (Nail) CLINTON is THE BEST @ customer service! When I go in, I don't want to talk to anyone else. Heck, I even remember his name!!!!! Thank you for making tire decisions easy. Clearly not my area of expertise. 😁

Customer service was terrible! Received Recommended Services report which I used to do additional work. Costs were double. Staff more interested in disputing charges than explaining the difference. When I arrived staff said my replacement tire was not there and did not know when it would be. Had ordered tire 2 weeks prior. They went back in shop and found tire and said it had not been received in system. Appointment was for 2:00. I did not arrive until shortly after 3:00. I have made many appointments with the store and they have never started work on time. Had an appointment in late summer supposed to take 2 hours because needed specific tech. I came back in 2 hours and they had not even taken vehicle into shop. Then could not do work because tech did not have enough time before

Claimed they couldn’t do any alignment due to worn out parts that are less than 2 months old. Asked them for proof and they couldn’t provide anything. Couldn’t explain any of their recommendations when asked. Won’t go back

Second time in within the last 6 month (rock island roads 🙄). always have the kindest staff and help me out for good prices. also, two different cars, their tires last! (pic of tire before they changed it)