Firestone Complete Auto Care

Please accept my humble THANKS… I wanted to thank the Manager Chris Geiger and all of his crew, for their hard work today at Firestone in Newport, Kentucky. I had My tires replaced and an oil change on my 2000 GMC Truck. Like always, they done an awesome job, and got me in and out quicker than I expected. (ALL) of these guys at Firestone Newport, get a thumbs up!!!👍👍👍 Give them all a raise! Thank you very much. I hope you all have a great day!!!

I went in because my rear tire sensor was not working. When I came in he said we could get it done today, and he did! There store was packed when I first brought it in. He emailed over a report so that let me know the details of things I might need to check into in the future. Would recommend going here for your local needs.

I was pleased with the work performed on my vehicle. This location is within walking distance from where I live, which made the experience even more convenient. I truly appreciate the military discount. The staff provided me with a detailed list of items that need attention, which I found extremely helpful. I can make most of the repairs on my own, and their recommendations allow me to plan ahead by purchasing the necessary parts and tools. Overall, I'm very satisfied with the service, professionalism, and courtesy shown at this Firestone location.

I would stay away from this place at all costs. They took 4 hours just to do a brake inspection for me because they clearly forgot I dropped my car off at 2pm so I came back two hours later to it sitting in the lot untouched. Not only did they take forever to look at it they also tried to charge me $1K and messed up the wiring for my parking break so it's stuck in service mode. Brakes 4 less couldn't get it out of service mode so now I have to take it to the dealer but brakes 4 less only charged me $700 for the same work. Firestone is trying to say they didn't touch the wiring but I had issues with my parking brake the second I left their lot and it got stuck. They clearly just aren't admitting it's their fault. DO NOT go here if you want good work or good customer service because they d

We got a flat tire while on vacation in a place we’ve never been to the evening before we were supposed to drive back home. Talk about panic and stress. Called Firestone just before they closed to see if they could get us in the next day and they told us to bring the car in early and they’d do whatever they could to help us get back in shape for our 3 hour drive. When we came in this morning, the car was taken in promptly, the guys at the shop were so kind and gave us some great information about the current state of the other tires, and I was so relieved at how easy everything was. The price was excellent, and I feel so much safer driving home on the highway with our new tire. Thank you so much to the team at this location! You’re lifesavers!