Firestone Complete Auto Care

Kayla’s customer service was par excellence. She engages the customer and assured me Firestone was quite capable of meeting my needs. The price for my oil change was far less than anticipated considering I have paid well over $100.00 for a simple oil change.

We came to Firestone with a flat tire and quickly realized it was completely beyond repair. The team took the time to show us the damage and clearly explain why it needed to be replaced, which we truly appreciated. Kayla was especially helpful — professional, honest, and never pushy. I even called back later to add a second tire since it’s usually best to replace them in pairs. She told me she had thought the same thing but didn’t want to make us feel pressured. That level of integrity meant so much. The entire team was kind, knowledgeable, and professional from start to finish. Such a positive experience — we’re very grateful for their fairness and excellent service!

I was showing signs of needing a thermostat replacement on my way to work a 12 hour shift last night and on my way to Flynn's in Cuyahoga Falls, my wheel bearing decided that it was time to replace it too. These guys are absolutely fantastic! They are easily the best in the area and prices were more than decent, given my car is almost thirty years old and I did not even have to make an appointment. I wish to give them my upmost gratitude to giving my 1997 Saturn SL1 the best care and making sure she is ready for a 2500 mile road trip I have planned for November. You guys are the best! If the staff here see this, check out McElroy's Motors on YouTube! You guys deserve massive praise! Thank you again for everything!

Shannon is always so kind and pleasant when I have my car serviced. Great customer service!!! Nate (manager) as well he recommended these tired and they've been performing well in these weather conditions.

I appreciate the customer service I always receive at the Northfield. Ohio Firestone store. Employees are courteous. experienced and helpful and Sara, the service manage, goes above and beyond to deliver the best customer experience possible She is knowledgeable, efficient, and very helpful . I trust her completely. Nate the store manager is also great. I would never take my car anywhere else. Thank you Firestone for a Great job every time!