Firestone Complete Auto Care

I had an appointment to get my throttle body injector cleaned. I waited 8 hours. During my wait the manager told me that there was a problem, that they had stripped a bolt. After I got my car back, the next day, I had the same issues. I called them to get the throttle body injector replaced. I made an appointment for this only to find out that they needed to order the part and it would be there in 4 days. I scheduled another appointment, they said the part was out for delivery. Never heard from them for 5 more days. In the meantime, I took my vehicle to another repair shop where they informed me that whoever worked on your car last, made a complete mess. They left the stripped bolt there and completely messed up my wiring. See pics below. Now my car is at the dealer and it is going to cost

Came in because another tire place , put to much seal on my tire it went flat and they wasn’t able to get it off the rim I came To fire stone Josh less then 7 min had the tire off quick respectfully great customer service also thanks to tighler, she was a great

The customer service at the desk is great, but it's just them apologizing that they can't do the work they scheduled you for. Across 3 different tire change experiences, we've come to realize that getting an appointment here is just an extra step to getting an appointment somewhere else when they say they are too behind/none of the techs came in to work that day. No point in wasting your time.

Tighler was amazing! I was stranded during a cross country roadtrip and Firestone was the only place in town still open and that had the kind of tire I needed to replace my flat. They were completely booked up, and Tighler went out of her way to make sure I was taken care of and able to get back on the road that night anyway. The service was fast, so kind and genuine! One of my best experiences ever with anything car or customer service related

RIP OFF SCAM SHOP!!! Tried to sell me $500 worth of unnecessary parts. I had a nail in my brand new $300 tire I just bought a few months ago. They said they can't patch it because it was too close to the edge. The nail was in the meaty part of the tread, not in the shoulder or sidewall. They said I need a new tire. So they wanted me to buy another $300 tire. And all I wanted was a tire plug but for some reason they tested my battery and told me I needed a new battery too that would have been over $200. There's nothing wrong with the battery. Starts strong every day. The battery is 16 months old. It's a 5 year battery. I'm a mechanic and if I had a tire machine I would have patched the tire myself. THIS PLACE IS A COMPLETE RIP OFF!!! SCAM SHOP!!!! I told them NO to over $500 worth of repai