Firestone Complete Auto Care

These guys fought it out with my warranty provider to fix a covered repair on a recently purchased car. After two days of pushback from our warranty provider, the gentleman I was working with got my claims approved. He was calm, helpful, respectful, and did everything in his power to make sure I left with a safe vehicle. These folks are diligent, nice, and this is an overall excellent business. I would recommend service for any vehicle here. I will gladly return for all of my vehicle needs. These guys are seriously the best and did not disappoint. Highly, highly recommend.

If I could give 6 stars I would. I am a loyal Firestone customer and when I moved to Virginia I was so glad to find this location. They made the transition to VA motor laws a breeze (as a side note why are every state's laws about inspections different?). Not only are they super attentive to my car, they see me as a whole person. I can tell they genuinely want to provide the best service possible. The service manager Brent goes above and beyond every time. While Firestone may be slightly more expensive than some other shops, you get what you pay for. And here I feel like I am a VIP every time I go into the store.

The front desk/ sales staff were friendly and very helpful with options. The technician that worked on our vehicle explanned everything, was friendly, and honest with his diagnosis. 10/10 experience

This is a good honest business. My battery light started flashing while I was driving up Highway 81 and I stopped at a local AutoZone, got it tested, and they suggested I might need a new alternator… Which would have been $1100. I went to these guys and they tested it, and then retested it again, and assured me that the alternator was fine and then billed me $14 for their time They could have easily put a new alternator in my car and handed me a bill for $1100, and I would’ve gladly paid it and been none the wiser.. It’s refreshing to do business with honest people Go here if you ever need help in Staunton.

If you want to have your car inspected annually, I absolutely do not recommend this place.They will overwhelm you with simple things because their goal is to find something to fix in your car, even though it's fine and doesn't need fixing. In addition, their prices are completely unreasonable if there are things that need fixing.It was a disappointing experience. Sorry, I gave one star because the system requires it, because they don't deserve even one part of this star.