Firestone Complete Auto Care

On Monday, January 5th at approximately 4:19 PM (timestamp visible in my photo), I visited the Wallingford Firestone AutoCare location and observed a vehicle illegally parked in a designated handicap parking space without authorization. I brought this to the attention of the employee behind the counter. His response was dismissive and concerning. He stated, “we park there all the time,” indicating this is a regular practice. When I explained that handicap parking is reserved by law and that my 93-year-old father-in-law relies on accessible parking, the employee rolled his eyes. When I said I would report the violation, he replied, “go ahead, they don’t care.” My purpose for visiting was to purchase four tires for my SUV, but based on this behavior and lack of basic ethics and respect for

We have used Firestone services for years and they are always courteous and straight forward. They never tried to talk us into services that were not necessary. Their customer service and professionalism is above average and we would not hesitate to recommend their business.

Have serviced my vehicle twice this year at the Wallingford Firestone. Never had to wait long for the services to be done and the prices have been reasonable. The last appointment was for an oil change and a vehicle inspection. ( check the brakes in particular) No issues were found, so hopefully, no need to return until next oil change. Each time I went there this year, the customer service was good and I was treated courteously and fairly.

I would overall give my experience as higher stone, a 10 out of 10 because of the environment was very friendly. The staff there explained what was going on and even helped me with a discount. I would absolutely recommend anyone to the Wallingford Firestone And I will be coming back for any other car issues

I came to get new tires and an alignment. The manager David was very nice and helped me save as much money possible. I like how you can watch through the glass to ensure the service is being done correctly. The facility is extremely clean. I will definitely be coming back here for any future needs.