Firestone Complete Auto Care

Arton the manager is the true definition of a professional. He was courteous, kind and took great care of me! He was able to get my car fixed in no time and went above and beyond. He was very transparent with upfront estimates of work and made sure to give me a call with updates. His passion and showing he cares for his work really shined through in our interactions. I really appreciate the family atmosphere I feel whenever I bring my car at this location. Top notch and would recommend to friends and family. 5 stars!!

I went in for a simple tire patch due to a small nail that was visible in the tread and not near the sidewall. After their inspection I was told that it was not a repair they could do because it was too close to the edge. They proceeded to tell me my tires were close to needing replaced since they were at 5/32 but great news there is currently a 15% discount on a new set of tires. I declined and got a second opinion at another very reputable tire shop in town. It turns out the treads are still at 8/32 and the nail was an easy patch. It took about 30 minutes and I was out the door.

Front of house and maintenance team were super quick with service and communication. Originally went in thinking I needed new tires, and got the pleasant news that I did not. They took care of other concerns with prompt communication and integrity that’s hard to find in the auto service industry. 10/10 will be back, one of the only places I’ll trust with my vehicle in WDSM!

Got oil changed on the evening of 12/8. Two days later, the front underbody shield becomes unattached on one side and starts dragging against the road. I have owned my car for 8 years and never had a problem with the underbody shield becoming unattached. I had to have the underbody shield taken off so it would not drag on the road. I took my car in later that week to see if Firestone could reattach the underbody shield and they could not. I was told if I ordered the parts myself, they would try to reinstall it at my next oil change. I was also told by the Firestone staff that underbody shields can fall off at anytime and that it is common to not replace them. The underbody shield on my car may have been faulty, but given that it came off just two days after my oil change makes me believe t

I have used other Firestone locations in the past for routine maintenance and have had poor experiences. This location is consistently good. They run on time, are considerate of the time taken (when I have an appointment, they take my car back almost immediately), and have a good sitting area. They review any recommended services with you but don’t make you feel bad if you elect to skip them. Their customer service was top notch!