Firestone Complete Auto Care

I recently had both my front and rear brake pads, rotors, and brake fluid replaced at Firestone Complete Auto Care, and I had a great experience. The team did an excellent job with the service, and the pricing was very reasonable compared to several other places I checked before deciding. What I really appreciated was their honesty and transparency throughout the process. They also made sure to apply every possible coupon they could find, which helped bring the cost down even more. A special thanks to Patrick, who helped throughout the process. He was professional, transparent, and took the time to explain everything clearly. It’s rare to find an auto service shop that combines good workmanship, fair pricing, and honest customer service. Overall, I’m very satisfied with the experience a

Lance provided fantastic serice to me and I observed his servant leadership to his fellow servicemen while I was there. He looked me in the eye, provided advice without hesitation and even expressed concern about my wellbeing (career). He helped me sign up for a credit card (comish?) reminded me of my father, and stood very tall. I will definitely use Firestone again, and the Exton corporate office should get a sales, marketing and humanity seminar by him.

The employees at this location are always incredibly professional, kind, punctual, and very courteous. Patrick especially, has a gone above and beyond the many times we interacted with him. That being said, everyone always offers top-notch service.

I always get fantastic service at Firestone! Patrick and Rocco were friendly, professional, and went above and beyond to make sure my car was taken care of. This team works incredibly fast and they make sure that I have a stress-free experience. I highly recommend taking your car here!!

Made an appointment for 8am today for an oil change and paid online. Go into the store and check in. Wait for an hour and 15 mins and decided to ask if my car was done, as it was sitting outside and nobody said anything. I was given a price of $124.98 which i told them, no! That i already paid yesterday and it was fleet maintenance. When I was checked in from Rocco, he did not even ask about this. Lance was very nice about it and spoke to Rocco. I told them it was supposed to be $28.31. Rocco tells me...well that is between you and car advise, not us. Very unprofessional and bad customer service. Regardless if that was the case, that's not how you speak to a customer. If it wasn't for the excellent customer service from Lance, this would have been 1 star. If I am to return, I will be