Freightliner of Hartford - Service

Man trucking community Ed in the service department was awesome. After days of sleeping the truck only for the mechanic I was waiting on to tell me he couldn't do my repairs. Ed jumped in got me in(without an appointment) and took care of me. Even pointed out issues and areas of concern. Class act! Thank you.

Ed in the service department is absolutely amazing from start to finish. He takes care of everything and got my tractors in and out Every time.

I had an excellent experience here. They had a lot of trucks to repair, so it took a bit longer, but they completely fixed the issues with my truck. They even found and repaired problems I wasn’t aware of — all covered under my warranty. A few months ago, despite my truck still being under warranty, the Freightliner dealer service in Branford charged me around $1,000 for checking something I never even requested. I’ve recommended this place to my colleagues as well. I hope my truck won’t have any issues in the future, but if it does, I will definitely bring it back.

I am writing to express my sincere gratitude for Ed and his incredible assistance in handling the recent challenging situation. His ability to manage it so efficiently and with such grace truly made the entire process much smoother and less stressful. From the very start, his professionalism and efficiency were evident, making the entire process smooth and stress-free. The timely updates and clear communication were much appreciated, and his commitment to customer satisfaction truly exceeded my expectations. Thank you once again for turning what have been a challenging experience into a positive one. I am deeply grateful for his support and dedication. I will continue to Always Ask for Ed each and every time he's your guy!! 10/10 for sure

I wish I never have to go back, they sold me the wrong part and didn’t accept it when I returned it because the box was a little bit dirty, like it was my fall.