Gabrielli Truck Sales & Service, Medford

After struggling for 2 years with an issue that no one seemed able to properly diagnose—despite multiple visits to M&K Des Plaines–Chicago and Gabrielli Medford—I lost a significant amount of time, money, and weeks of truck operation. At both Volvo dealerships, I was repeatedly told the problem had been fixed, only to be back again two weeks later with the exact same issue. This cycle went on far too long. Everything finally changed when Anthony, the new manager at Gabrielli Medford, stepped in. He took the time to truly listen, carefully reviewed the full repair history, and ran the proper diagnostic checks. He identified the real root cause—something that had been consistently overlooked—and provided a real, lasting solution. I’m genuinely grateful for Anthony’s expertise, profession

Gabrielli as a whole has been amazing but this one specifically goes out to Geno. I mean every single time I have needed assistance or had questions, Geno has been more than happy to help me and take the time to explain things to me. Being that I am newer to the field of working in a shop, dealing with parts and mechanics, having someone who is patient enough to work with me and take the time to explain how things work really means a lot. I can not only say I have learned new things from Geno, but his customer service skills are out of this world. I am grateful to have someone to advocate for me when it comes to things like this and guide me in the right direction. If you're looking for someone with knowledge, patience and understanding, ask for Geno. Forever grateful to have him apa

I would just like to take the time to Thank Gino & the service team over at Gabrielli! First of all, I could not believe how quickly they were able to get me in and get everything resolved! I received exceptional customer service, Geno Stayed in communication with me from start to finish answering my questions and explaining everything in detail! The service was quick and affordable! I definitely recommend the Medford location And you could rest assure you’re in good hands, especially when working with Geno! Thanks again!

Great place!! The atmosphere here is great! I couldn’t ask for a better location. They are conveniently located off of the Long Island Expressway, so that’s a huge plus!

Gino is hands down, best customer service man I have ever dealt with. So friendly, prompt responses, & just all around great person to work with.