Gemba Automotive

Josh and John were delightful to work with! I was not expecting their great customer service! I like Gemba’s company values they’ve posted in the waiting area.. They were thorough in their explaining of the work needed, which I appreciated. I needed some air conditioning repairs and few engine parts replaced. They completed the amount of repairs in a very reasonable time.. With reasonable cost. I will Definitely take my vehicle there again! Highly recommend Gemba to others!

Gemba provides exemplary customer service- Josh and John are both cordial, competent, and helpful. Gemba does great work at a very reasonable price (considerably less than the dealer's estimate I had received). My car needed a lot of service so I had to leave it for several hours. I appreciate that while they were working on my car, they provided transportation to and from my home. I find their customer waiting area attractive, clean, comfortable, with good coffee, snacks and wifi, so I don't mind waiting there when my car needs less service. My family has been having our cars taken care of at this shop since it opened as Ken's Auto Repair many years ago. Now Josh and John have restored it to the reliable and competent auto shop as when it was Ken's, where we feel valued as customers and w

Found these guys at Gemba and certainly glad for it! My Silverado was having an intermittent fault that was already at a Sun Devil Auto and Greulich's, but they couldn't figure it out and tried charging an arm and a leg for recommendations that weren't even needed. The Gemba store manager, Joshua, got me in and the very next day their Master Technician, Rich, had figured out the problem and got it fixed for a reasonable price! We've a fleet of vehicles for the family and because of Gemba's care, concern and first-class service, they are now our fleet management ambassadors. Thanks Joshua and team!

My first time going here and appreciated the customer service from Josh he was amazing and was able to get my starter installed within a few hours. I thought I wouldn’t get my car back till closing time. I was very happy with the service and for doing a great job on my 2002 outback Subaru. My neighbor got a quote on her vehicle for a transmission and was a reasonable quote. I would definitely recommend and go back to Gemba for future work on my car. Keep up the good work!! Mar

I came to this Gemba auto due to a loose PCL, they gave me an appointment. Their shop was clean. The staff was very friendly. They glued it back in and secured it in place. I would highly recommend them to anybody for an honest mechanic service.