Gerber Collision & Glass

i have had the absolute worst experience here at gerber collision in greenwood. First off, they took an incredibly long time to fix a small and simple fix on my truck. After roughly 35 days, i come in to receive my truck. There was an insane amount of orange peel left on the vehicle. The manager (Ryan Dillman) said he couldn’t tell what i was talking about, after a while he told me he saw it and that they would fix it. i came back for the second time and the orange peel was better but not looking like the factory side. during this whole thing the manager (Ryan) had a horrible attitude with me AND there were scratches on my truck. we went through the photos of my truck that they took before it got worked on and it was very clear that there were no scratches. i had found about 4 minor scratc

POTENTIAL CUSTOMERS BEWARE. Had my truck repaired here and upon getting it back it has an obvious sway in the rear end and the traction/ abs lights would come on and cause eratic handling. It has been back 2 times, the first visit they said it was a front wheel hub assembly. (Odd that would make the rear end sway). Still didn't fix it. Second time they claimed it was a rear wheel speed sensor then said the rear springs were a different stiffness. They only replaced the drivers side during the original repair and refused to replace the passenger side upon the second diagnosis. This has caused what one can describe as unsettling handling at highway speed. If this company couldn't repair my truck then they shouldn't have taken insurance money. I would think twice before taking any veh

Took my car in for an insurance claim. They had my car for over 3 weeks. When I got my car back it wasn't properly repaired. My radiator (a/c condenser) was damaged along with the grill, point of impact into radiator. They didn't touch the damaged part, radiator!! They replaced the bumper and grill, supposedly, and the bumper keeps popping off and the grill is still cracked!! There is a 100% guarantee on their repairs and they will be fixing the issues with the bumper and grill (not this location though) but for them not to see that the radiator was damaged while they had the whole front end off my vehicle is beyond me!! I give them a 1 star for the negligent work that was done!!!

Dealerships recommended them but they seem disinterested in work. Called them on a hood scratch at BMW’s recommendation. Their response on the phone, “we don’t work on BMW they’re too complex”. A hood scratch that requires no sensor reprogramming, ADAS calibration, etc is too complex? Yikes. A few years ago I had someone back into my previous car and “it would be a month before we can look at it”. Another dealer recommended them also. Don’t know what all of the hype is about when they show you they don’t want any work. Answering their reply: No, there is no work order. I called in about bringing in a car to look at. The dealer is even paying for the repair. The person on the phone heard, "BMW" and threw the wall of resistance up that they didn't want to be bothered with it. I even emai

My son’s truck was taken here after an accident back in May. He was hit on the drivers front end. They had to replace the tire but we think somethings were missed. We just had the struts changed only to find the spring completely broken. We believe it was from the accident and was missed. Today during the snow storm he went to use his 4x4 and it doesn’t work. Worked fine the end of winter but now it doesn’t. First time it has been used since the accident, we are wondering if this is other damage that was not caught upon repair!