Glenwood Springs Health Care

Visited this group for two years. Had multiple billing challenges, they did not process claims to correct insurance Then blocked my care. So I paid a final$75 bill to get seen for a Brown Recluse Spider Bite. They processed payment, asked me to return later in the day. At 2:25 I returned for a 2:30p appointment, to be seen for spider bite. Girl at desk said ID and Insurance. I said, I only have ID no insurance. She said (louder) You have NO Insurance! I said nothing and nodded. She repeated YOU HAVE NO INSURANCE? I was humiliated and shook head again No Then I said: No I do not and under HiPAA I am protected from you announcing it to entire waiting room. Then a manager appeared. Then I was aware, my needs were not important nor in their care. So I left quietly and will never return to th

The photos shown are not the same facility. This facility should be shut down. They have building structure issues and major issues with the plumbing. The staff highly suspicious if you walk around the facility. I was visiting a friend there. As well as I personally have another friend that was placed there for recovery. It gave her nightmares. When I was visiting my lady friend she was explaining they were short staffed and were being fed dinner in a brown paper bag. With a sandwich peanut butter/jelly and an apple daily.? It is dirty and safety issues on top of being unclean it is cruel to patients there to have to live with such conditions?

I am a resident here at this facility and I enjoyed the time that I stayed here. If I could give it more than 5 stars I would. I also enjoyed the access to 24/7 coffee. I also had my remote and TV not work properly and after I made it aware to staff members they quickly resolved my issue and concern. The nursing staff also got me what I needed in a timely fashion.

This nursing facility is excellent. It's full of staff who are really caring for residents and making it feel like home. The recent improvements are looking so great. The new paint makes a big difference. They help so many people in our community and I'm grateful for them.

My name is Ronald Henderson. I was here as a resident 5 years ago and I am now returning for a short stay. Since then, the building has had major improvements. The cleaning crew is stellar. They are doing a wonderful job. There have been improvements to the rooms like new floors and paint jobs. Melanie the director of nursing is excellent. I respect the work she does, she is respectful and caring of the residents. She hustles and the CNA's are also great. Jen is the assistant director of nursing who also gets the job done and is straight to the point. The staff here are always willing to help me. The attitudes and hustle of the facility has had major improvement, and I appreciate how resident focused Glenwood Springs Healthcare is. I have also been impressed with the kitchen staff and the