Great Lakes Honda City Service Center

Wish I could give zero stars. My wife and I bought a used jeep grand cherokee in september that needed a sensor harness in the bumper replaced. They said they made an appointment with a jeep dealer to have that done and that they would come pick it up and drop off a loaner car. Weeks go by and we hear nothing. An engine light for an evap leak comes on, I finally call to see what's going on and it turns out the appointment was never made. So they come pick it up and give us a loaner to at least fix the engine light. More weeks go by and we hear nothing. I finally get ahold of someone and they say a few more days. We get the car back. Not fixed. We drop it off again for them to look at. They get back to us and say they need to bring it to the jeep dealer again, but there isnt an appointment

After 6 months engine light came on. They had the car for over a month, on the drive home from the dealership. Engine light came back on, called dealership left about 10 messages, no call back. They dont care after the sale. STAY AWAY FROM GREAT LAKES HONDA LIVERPOOL, NY, looking into lemon law as I see many others are doing as well.

I’ve had three minor issues since I bought my car in October. On all three instances, I was taken in right away. My issue was fixed right away and I was out the door right away. These guys are fantastic.

I just purchased a 2023 Honda Civic Touring from Elizabeth at Great Lakes Honda City, and I couldn’t be happier with the experience! Elizabeth was knowledgeable, friendly, and made the entire process smooth from start to finish. She took the time to understand what I was looking for and helped me find the perfect vehicle. Big thank you as well to Sales Manager Katie, who was incredibly helpful and made sure everything went seamlessly, and to Finance Manager Frank, who made the financing process quick, clear, and stress-free. He explained everything thoroughly and made sure I was comfortable with every step. The whole team at Great Lakes Honda City was professional, honest, and genuinely cared about getting me into the right car. If you’re looking for a new vehicle, I highly recommend sto

Absolutely Amazing Experience! I had such a great time working with Richard and Brandon! -hands down some of the best car salespeople I’ve ever met! From the moment I walked in, they made me feel comfortable, never pressured, and kept the energy light and fun with a great sense of humor. They really took the time to listen to what I wanted and made sure I left with exactly what I needed, without the usual salesy push. I felt respected, heard, and genuinely cared for throughout the whole process. If you’re looking for someone who knows their stuff, keeps it real, and makes buying a car way less stressful (and even enjoyable!), ask for Richard or Brandon!