Hallmark Hyundai Flowood Service

I am very disappointed with my experience at Hyundai Hallmark yesterday. From the beginning, the communication was poor and unprofessional. I did not feel listened to, and my concerns were not taken seriously. The staff seemed rushed and dismissive instead of being helpful and transparent. What frustrated me the most was the lack of clear explanations and the feeling that I was not being treated with respect as a customer. When you bring your car to a dealership service department, you expect professionalism, honesty, and clear communication — unfortunately, that was not my experience. I left feeling confused and frustrated rather than confident that my issue was properly handled. I hope management takes customer feedback seriously and works on improving customer service and communicat

I just want to Thank the Service Center Receptionist, for being so kind, professional & understanding when I needed to get my car scheduled for a part.. I appreciate you giving me an earlier appointment.

Went through hell. My engine light came on Saturday, June 4th. I called this location early Monday, June 6th and pieced together time off at work so I could schedule to be there Tuesday morning, June 7th. Was told there would be a $160 diagnostic fee. Wasn't sure if one of several extended warranties would cover this but turned out not to. Fine. A little over $190 with tax and various charges, and was told it was some type of error code stored in the vehicle's history concerning the intake manifold, that the tech cleared and tested it and I was to drive it. Basically anything could've happened to cause what was presented as a glitch. Flash forward to Saturday afternoon, June 8th, and the engine light comes on again. Sooo, early Monday morning, June 10th, I call again and am advised to brin

They've had our car for over 3 weeks and haven't even looked at it and the service department will give us zero updates and are very rude.

Can’t get anyone at Hyundai service to call me back about service on my vehicle. Left many messages. Vehicle has been there a week. Communications is terrible