Hendrick Collision Center Durham

I'm very happy with the service I received at Hendrick Collision Center Durham. Dendi W. and the staff at the front desk were very cordial and professional. They made sure I received quality care. The same care was applied to the repair of my vehicle. My overall experience was flawless!

I’ve had the unfortunate need of car body repair on 2024 BMW X7 TWICE this past year… thankfully I found them for my first repair which went smooth and well so I returned for my second incident. I have to say Henry took great care of not just repairing our car, but also dealing with politics of insurance coverage. He was thorough answering all of my questions and very patient with my lack of knowledge. It was easy to reach him via email or text and didn’t have to rely on phone calls - which I prefer. Now my BMW looks brand new again! Thanks Henry!!

Unfortunately, I hit a deer and there was extensive damage to my front bumper. Hendrick Collision was highly recommended so I knew I wanted to have my car repaired there. The customer service was impeccable. The front desk staff were friendly and knowledgeable. Christopher M. helped me by providing the estimate and communicating with my insurance company. He also provided updates along with others on the status of my car. I was informed along the way and knew what was going on with my car the entire time. Christopher actually came out to meet me when I picked up my car to make sure everything was to my satisfaction. He encouraged me to call back if anything was found to be wrong with the car. I highly recommend Hendrick Collision for your car's body repairs!! My car looks wonderful! Th

Hendrick Collision Center in Durham was paid $15,926.81 by my insurance (USAA) to repair my Tesla Model 3 after a not-at-fault accident on September 27, 2025. After waiting over a month, I picked up my vehicle on November 7, 2025. The next day, I discovered multiple unresolved issues, including missing exterior parts, visible staining, loose door trim, a malfunctioning passenger window, and a miscalibrated headlight that makes nighttime driving unsafe. I immediately notified the shop. They acknowledged the issues and stated they would order parts and retrieve my vehicle to complete the repairs. Since then, I have made repeated calls and left voicemails. I am frequently told someone will call me back, but they rarely do. Promised follow-ups and scheduled calls have not happened. As of Ja

I have had experience with other collision centers over the years, but Hendrick (Durham) sets a new standard for me. Brenton kept me well informed on progress and details of the repair. It was a 'minor' accident, but with all the sophisticated electronics involved, even a 5 mph crash can result in damage that not only needs to be put back together, but returned to the proper level of function. I am confident from interaction with Brenton and reading the very detailed report of work performed, that this was achieved. I would confidently recommend this service to anyone.