Hendrick Subaru Southpoint Service Center

I had an extremely disappointing experience at this dealership during what should have been a simple oil change. I had a 10:00 AM appointment and even arrived early at 9:45 AM. I was told the car would be ready around 11:30 AM, but when I checked in at that time, I was informed that they hadn’t even started working on my vehicle. What made the situation worse was the complete lack of apology, accountability, or basic customer service. The staff member I spoke with, Ryan, was dismissive and unprofessional. Instead of taking responsibility, he blamed the call center for giving me “wrong information,” even though customers rely on the information the dealership provides. Being told an oil change would take 1.5 hours and then waiting over 2 hours with no update only to learn nothing had even

I called Hendrick Subaru Southpoint on 10/27/2025 to request a quote for a transmission replacement for my 2014 Outback. The guy who answered refused to provide a quote unless they physically had the Outback and he had an attitude about it. I called Flow Subaru of Burlington who immediately agreed and sent over a quote for a rebuilt trans and a used trans that same day. The guy who answered at Burlington was super kind and helpful. Five Star service in Burlington. I won't be doing any business at Hendrick going forward.

I've taken my BRZ here a couple of times now for regular maintenance. I have a great experience each time. Brendan gave me an in depth video explaining what he did to my car which I really appreciated. Service was very quick as well. I will continue coming here for service and I recommend it.

Had soft brakes. Was told it was my master brake cylinder, I replaced that, issue remained, told it was the brake booster, issue remained, then told it was the ABS system, issue still remains. I replaced the brake booster and cylinder myself and couldn’t do the abs myself but it would have totaled the car. They also replaced one of my brake lights without asking which was trivial to do myself but i paid for it since it was already done.

Have been working for over a month to receive a refund for an oil change. The team has been irresponsible and it’s only made it to a potential for resolution with my consistent follow up since the folks do not appear to have a concern for ensuring they address challenges raised with their team. Do not use their service.