Hertz Car Rental - Flowood - Lakeland Drive

The customer service rep in the store was nice and helpful, even at the last minute when I was having issues with my credit card. I didn't have any problems with the process or any extra charges. The cost was reasonable and expectations were fair. The only thing that I would change is I would not get the standard car again. It was a nissan sentra and I thought it was going to be a larger car. That could have been my mistake but I can't blame them for that.

I would like to give a huge commendation to Jasmine and Megan for their exceptional customer service. During a very stressful time after my primary vehicle was declared a total loss, they both showed genuine compassion, patience, and care. They were highly engaged, clear about the next steps for both the rental and the return process, and consistently followed up with me. Once a vehicle became available, they kept their word and ensured I was fully supported from start to finish. Their kindness, professionalism, and willingness to go above and beyond truly made a difficult situation much easier to navigate. I am extremely grateful for their help and highly recommend their service. Thank you, Jasmine and Megan, for everything!

If I could give less than a one star I would. Whenever I went to pick up my rental car the lady informed me there was a small smell in the car from the previous renter who smoked on it so I may smell the treatment they did on the car. The smell was not small and smelled horrible. I called and asked if I could exchange the vehicle because I did not want my toddler riding around in this vehicle with this disgusting smell. They never called back and never apologized for not having another option. I would never use them again!

Picking up my rental on Monday morning the week of Thanksgiving could not have gone smoother. The staff members were prompt and friendly, the vehicle was clean and appropriate for what I’d requested. The process was smooth and straightforward, despite it being mildly busy. The office was clean and tidy. This Hertz location most definitely earned 5 stars today 😊

The lack of notification regarding the responsibility for repairing a small crack in the windshield caught us off guard. The representative handled the situation with great professionalism, yet it would have been more beneficial to inform us about this beforehand.