Hertz Car Rental - Montgomeryville - Bethlehem Pike

I was given a car that was filthy dirty to the point of disgusting. There was no effort to clean it between users. There was a gross smear of something across the touch screen console. The cloth seats were all stained and the car had a lot of debts, scratches and dirt everywhere. I have photos to prove. I was charged up front for mileage when given my invoice, which did not show on my end when I ordered the car. When I questioned the staff how they came up with how many miles they thought I would drive, he had no idea. This worker behind the counter seemed completely bothered to have to work. This was on 10/25/24. I would never rent from this location again.

This place is an absolute disgrace. The moment I walked in, the entire location reeked of weed—like a run-down alley where people go to get high. It was disgusting. But the real shocker? The guy handing me the car was reeking of alcohol—his breath was so strong it was unbearable. It was beyond unprofessional, and honestly, I wouldn’t be surprised if he was drunk on the job. As if that wasn’t bad enough, these scammers charged me twice for the same reservation. Thankfully, I had proof, and my credit card company refunded me. But instead of fixing their mistake, these frauds threatened me and even reported me to collections for money they had no right to take. They also lied about my return, charging me for extra days and claiming I dropped the car off at the airport, even though I have pr

Reserved a car months prior to picking it up. Returned to find out place closed without notifying me. Had to call another Hertz office to cancel. Don't rent from Hertz!!!

My son rented a car at this location and the tire blew out within 20 minutes of him leaving. He did not hit anything. Customer service was horrendous and obviously they are not inspecting the cars well enough to make sure they are safe to rent. They did nothing to help him. The automated phone numbers gave him a run around as he was stranded on the side of the road. There was no spare tire in the vehicle. He couldn’t even get in touch with the Montgomeryville location. There was only one person in that office to handle customers and situations. He had to pay for his own tow back. I would avoid ever using Hertz. I would give them zero stars if I could.

Computer system was down. Hertz agent was not proactive with any solution. I had to suggest various possible solutions to the issue. Extremely unprofessional agent mentioning that he was losing his patience over the system issue and that he cannot do anything for me as he is only an employee and handed me a leaflet to contact. There was no strategy in place where he could seek support from a manager or supervisor for trouble shoot. Manual paperwork was done after 1 hour 15 minutes approximately. Found the Jeep full of pet hair/ lint of fabric. Extremely dissatisfied