Hertz Car Rental - North Augusta Sc- E Martintown Road

This company comes highly unreccomended! Dont use them....they charge entirely too much and then you still may not get your deposit back. Its a waste of time go to enterprise its a much better experience.

Worst customer service I’ve seen in a long time. Little bit of an attitude on the phone, Understaffed, No greeting when you walk in the door. Never have enough staff to give anyone a ride - poor planning. One member of the staff was literally in a blanket, eating a Blueberry muffin, One of those very large blueberry muffins.

I made a reservation online and turns out they didn’t have the car I made a reservation for. When I came in the staff was lowkey rude and very dismissive. There was no one there except for one employee nd no customers btw. The lady said they only had suvs and I was like okay that’s fine and idk she just seemed like she didn’t want to be there. I wanted to get out of there quick. As I was leaving I was trying to put in my navigation before taking off and the lady that worked there got inside of one of the cars that was parked behind me and was honking at me to move. Like as if she’s in a rush to be somewhere like girl a little patience please. I’m just glad I was able to get a rental but the service completely sucked.

Picked up a vehicle, and it was dirty with crumbs and smelt like cigarettes. I told the attendant, and she took it in to re clean it, but it still is pretty dirty and smells like cigarettes.

Came into today to get a rental and the customer service was horrible . The brown skin girl who helped me Tierra was rude , unprofessional and dishonest . The manger named “Reed” was just as rude and literally argued with me , which I have recorded on camera. He was raising his voice and cutting me off as I was explaining to him the issue. I rented the car but this will be the last time I ever use this company . Please provide me with corporates number to file a formal complaint and send the video .