Hertz Car Rental - South Charleston - Maccorkle Avenue Sw

They trapped my entire family here 2 days before our trip was supposed to end. This is gross incompetence. Save your money and time and go to a place we’re human decency and dignity is still a thing.

We traveled here with our entire family and then 2 days before our trip they said they didn’t have a vehicle that could fit our family. So we were just out of luck. And stuck here! This place has no decency and they should be truly embarrassed.

The entire team at Hartz seemed to seek quality for their customers. They were very busy when we arrived but they got it done w=efficiently and professionally

The worst experience I’ve had. Made a reservation four days in advance, just to get there and find out they wouldn’t give me a car since I was doing one way. Which, when I made the reservation I put it was one way and they kept my reservation. I had to cancel my flight, and frantically find something else. Now I’m out a bunch of money, because hertz didn’t do their job. Never again will I rent from hertz.

Customer service is terrible at this location, we walked out after the front desk woman was rude and unprofessional to us. She laughed at us when we asked about renting an electric car and told us “there are no electric vehicles in the state”. Went straight to Enterprise at Joe Holland where we had OUTSTANDING and professional customer service. They also said they DO get electric vehicles they rent out sometimes. Also, we were charged some $25 fee by Hertz even though we walked out and rented nothing from them now having to dispute the charge. Go elsewhere for your rentals.