Hoffman Ford Inc Service

The Hoffman team had made a great experience for me at the service center especially my service advisor. Patrick. He made sure that my Lincoln navigator was properly taken care of and was very communicative with me throughout the process of doing all the services.!

I was having trouble with my heater inside my car, I took it in for repair, I had to leave it overnight and Tyler my customer service representative ensure that I get a rental car so that I could travel to/from work. My car was ready the next day as promised and my heater is now working perfectly. I’m very pleased with the type of service I received at Hoffman and Ford motors. Thanks to Tyler who is very patient and understanding, making sure everything runs smoothly as promised. I would definitely recommend.

I purchased a brand new truck with Paint protection in sept 2023 They scratched it in multiple places upon delivery. I was suppose to get it fixed but struggled to get a call back and gave up. I definitely could have tried harder but I didn't and moved on. 6 weeks later my rear brakes fell out and I picked them up out of the street (Lack of inspection I assume??) when I called I was treated like a joke and told 3 weeks to repair. I argued with them and convinced them to let me drop it off, once they received it their attitude 100% changed towards me. Fast forward 13 months and 11K miles and I noticed that my hood had some big chips in it and many little ones along with paint peeling.... I contacted them and they put it through corporate and it was denied due to environmental factors in

So made appt for 2 recalls. Appt. Was made 12 days in advance. They refused a loaner or a shuttle as their driver has " unpredictable " hours. Drop car off.Monday, finally found someone to give keys to. That person actually offers to take me home instead of me paying for Uber. Next day.. get a call. Parts not in. Can't order part until car is in shop. Next day , part not in until friday. Friday no pay until maybe early next week. Service lead checks and then tells me the part will not be in until mid Nov and the recall went out before the post was available. So why schedule me? Asked then to bring car back to me for Saturday. Was told they were short staffed. I said IDC. You've had me car for almost a week with nothing done. Called corporate who says you have to work it out with the deal

The service is great, Tyler was very helpful for the time i spent with him. I expected to be at Hoffman for most of the morning during to the work that they were doing. New breaks and some filters and fluids, so 3 and 1/2 hours wasn't expected. What wasn't expected was the price for the parts and labor, $800+. Hoffman Ford waiting room is comfortable, but i feel they should.have T/V feed showing the mechanic your paying working on your car.