Hoffpauir, Inc.

I drove to Lampasis to have my Explorer serviced rather than the Ford dealership in Marble Falls, Texas. What a pleasant surprise. I should have gone to Hauffpauir Ford years ago. The service was fantastic. The waiting area was very quiet and clean. From now on, Haffpauir Ford will get all my business from service to purchasing a new Ford product.

⭐️⭐️⭐️⭐️⭐️ I’ve purchased five vehicles over the past nine years from Hoffpauir Ford, and I continue to use their service department because the experience is unmatched every single time. Bryan Kinsey, General Manager, and his entire team — on both the Chevy and Ford sides — consistently go above and beyond. Their professionalism, follow-through, and genuine care for their customers is the reason they will always be my first call and my first recommendation for any vehicle purchase or service, no matter where I am in the state. I couldn’t ask for a better dealership or team. Highly recommend!

Justin black and Ryan guidroz horrible sells person didn’t offer anything for trade 15k off. Didn’t want small town business for small town dealer. Appreciate the other small town that wanted to work with me and the Community they offer. Sweetwater TX awesome people and deliver anywhere they want and stand on business compared to Lampasas.

Hoffpauir Ford Service Department made it very clear they don’t take women seriously nor do they treat their Customers with respect. From the moment we contacted them for scheduling, to walking in the doors, it was embarrassing. There was a female employee sprawled out ON the floor, and the other Service “Advisor” was like a ‘deer in the headlights’ the entire time we were speaking. Clearly there are deeper rooted issues because everything we were told, was suddenly not the case hours later. There was no recollection of the expectations that were set by both parties. I was spoken to like I didn’t understand my own vehicle, and our basic request for updated communication was brushed off. Until I was eventually told there would be no updates, etc. Instead of honestly explaining the process,

Let me first say the people are great and have had great experience in the past, but my truck 2021 f150 had been in 3 different times for same transmission issue, only for them to reprogram the adaptive learning and give it back. when scheduled a 4th time was givin the brush off. So I took it to Killeen Ford and with in 24 hrs. They had approval from Ford and the transmission fully disassembled and sent me a complete video of the process and known problems. Hoffy needs to pay mechanics what they are worth to keep good employees. Cheap work isnt good , and good work isnt cheap!! My 2026 will be at killeen Ford. Chris LaCosse