Honda Of Fort Myers Service Center

I’ve own multiple Honda cars over the years. Never had to sit for 2 hours for an oil change and tire rotation. Why make an appointment if your car is not ready to be serviced at that time? They also try to up sale you every time you come in. We traded in our Audi for another Honda to avoid the huge service costs!

Scheduled oil change for 12:30. Waited 15 minutes to be attended. Representative Sebastian informed me I would be approached in an hour and a half when the service was complete. Waited 3 hours before having to ask when the service would be complete, rep claimed a text was sent and that he did not see me despite me waiting in the waiting room inside the entire time. This was my first oil change on a new car, I did not receive a free service because the mileage was over 12000 (by 500) even despite the poor service. Will not bother returning to waste more time and money here when I can be serviced with care elsewhere…

Leo has always been a very big help to me anytime I go in there. From breaking down what my car needs and how important everything is, so I dont get overwhelmed with the price of everything and can get the service over time, or simply helping me change the battery in my key fob. He genuinely wants to help people. He is the reason I keep coming back to honda in Fort Myers. Thank you Leo!!

Extremely disappointed with the service department at Honda of Fort Myers. I brought in my car due to technical issues, and instead of addressing the problem, I was told there was nothing wrong—even though the issue clearly persists. They said they needed the car for a few days just to figure out what’s going on but refused to provide a loaner vehicle. This is a brand-new lease that I’ve had for less than two months, and their response was basically, “Come pick it up.” Absolutely unacceptable and unprofessional. I expected far better support, especially after just purchasing a new vehicle. Very frustrating experience. Will never purchase a car from this dealership again.

I have an appointment for 2 PM. By 3:17 PM, my car was still waiting to be serviced. I approached the so-called "adviser," Evelyn, who was rude and told me that I didn't have the right expectations. Instead of addressing my concerns, she began to ask me condescending questions, as if I were a five-year-old and she was my kindergarten teacher. When I questioned her customer service approach, she replied that she was speaking English and couldn't be any clearer. (English is my second language, and she acted with prejudice.) To top it off, she suggested that since I was unhappy, she would ask the service team to bring my car out instead of servicing it. How can such a large company allow such poor customer service at the front desk? It seems they only care when you're about to purchase a car