Hyundai Service Center

Can't really complain about the included service with car purchase...but.. I was there forever. Man beside me was over 3 hours. Two others also had been there a long time. I don't necessarily find this horrid as I do want the tech to give my auto the necessary attention to detail. I did have to ask for them to wash it. That used to be the norm. Service Advisor was nice. Waiting room small but clean with coffee area.

The service desk staff were great. Shout out to Seth. He was very helpful with my engine replacement under Hyundai's extended warranty. The shop guys work fast. Probably too fast. It's a mixed blessing to have the car back so quickly. Sounds like these guys do engine swaps regularly and probably get a little complacent. Oil is overfilled, missed a hose clamp on a coolant line, which meant I had a coolant leak, and also missed some coolant support brackets, which caused some light knocking under the hood. Also found some loose hardware in the engine compartment when i was searching for my coolant leak. Im glad to have my car back, but I wish they would've kept it for another day or two to make sure it was done right. It makes me wonder what else was missed or ignored? I'm just glad they wa

I've never gone here without it taking like 3 hours and them always leaving some random equipment in my car that they expect me to bring back (of course I would give it back but why not not offer to pick it up?). And all the typical upselling stuff too. Do better!

Thank you to Steve and the Hyandai of New Bern Team. My son was in need of a reliable, affordable, and stylish vehicle, so he chose a 2018 Hyandai Sonata. I truly appreciate how everyone took the time to explain the steps of the buying process, from interest rates and financing to the importance of regular service and maintenance.

The whole team went above and beyond. Tonya and Seth are an incredible force multiplier and their synergy is an unmistakable and integral component of Hyundai of New Bern staff. When I picked up my car it was clean and the overall appearance was even better than when I had entered their garage. With this kind of service why would anyone go anywhere else? Thanks Hyundai, they are deserving of praise and appreciation. Who could've known it would require removing the entire seat to change a headrest. . . didn't phase them a bit.