Image Recovery Service Inc

I work with an outside towing service. I was early for an appointment call. Walked into the reception area. Told them what I was here for. The staff in my eyes shrugged turned there noses up at me and told me they never heard of the company I worked for. And said they do nothing leaves without an appointment. And instructed me to leave the property. All the while the person's car is was sent to pick up was still in route to the location with the scheduled appointment date & time. I NEVER felt ice cubes and such cold respect for anyone like that before. BE CAREFUL if you must conduct business with this company.

They received my car two nights ago. A release was sent yesterday for me to retrieve the vehicle. I called this morning to retrieve the vehicle. The woman who answered the phone came off very rude. I’ve also never seen a towing/reposession place not have same day appts. The woman told me her next available appt would be the following day at 3:30p. I even tried to explain I need to get back to work today, as a necessity. She did not care. Lots of sighs as if annoyed. I guess if they’re not the ones missing money, it doesn’t matter. I’m hoping when i retrieve the vehicle tomorrow it’s a better experience as I’ve read most of the reviews and am very wary on what i may walk into. If they have all their money, they should work with people to get their vehicles back in a more timely manner or sh

Damage damage damage … that’s all I see this company damaged my car badly to the point where it’s not even drivable . It was in their possession for 2 days .. then when I asked ifnincouldnspeak with the owner about it I was ignored and directed to stand outside the office , so she can help other customers. They are extremely unprofessional and inconsiderate. I’ve been trying to contact the owner after being told to wait for him outside for over 30min and still nothing . There’s no way to contact him so they say. When I picked up my car the front desk associate WENT THROUGH MY WALLET to give me my ID and my bank card … why she rummaged through my belongings in front of me as though I Wasn’t allowed to access my personal belongings. I had to sit there and watch her dig through my wallet..

First, the person recovering the vehicle drug the car, with wheels locked, down a city block before changing his direction. Truly incompetent…Then you have to pay $60 to get your item out of the car just to not be given everything. This place takes your items and then you have to file a police report just for them to do nothing about it. It’s not just the nature of the business, it’s their horrible customer service and lackluster crew stealing your items. Lol, your disgusting response further shows your lack of commitment to custom service. There are absolutely things missing but when you get the police report, you’ll just continue to make excuses for hiring thieves…unless you are one as well. I have recovered my legal firearm. Maybe you should have involved the police department from the

This company is horrible. They towed my daughter's car and in the process road over my grass several times and hit my car in the process. Then lied and said my daughter's car was blocked in. Told us several times that they were sending someone to repair my lawn. I wrote into the Attorney General also the BBB. Those tow truck driver was did a horrible job.