Ira Subaru Service Center

It was a very seamless experience. They were very communicative and engaging. I received a video from the mechanic master (I think it’s the title) letting me know the things he recommends working on. Which I did! They asked for approval before proceeding. So I knew what exactly I was paying for. I’m very very pleased with the results. My baby (Forester wilderness) feels brand new.

Very disappointing and frustrating. I’d give zero or negative stars if I could. There’s no communication within the dealership. We purchased the vehicle and warranty through them but they didn’t have any of that information when we came in for our first oil change (ie proof of purchase, warranty info, and service they completed while the car was grounded so we could purchase it - which I also don’t believe actually happened). Also, they wanted me to get $3500 worth of work, including 4 new tires on a 3-year, 42k mile car. I didn’t believe that - they just wanted my money. Later the service advisor, Luisa, told me that they found the paperwork and we wouldn’t need the warranty information when coming in again. But when we did for something covered under the warranty, she told me that she di

I had an extremely frustrating experience here today. I showed up on time for my 10:45am service appointment—just a routine 6-month checkup to rotate the tires and inspect the brakes. I pulled into the garage, handed my keys to an employee, and asked if I needed to do anything else. He told me no, so I went to sit in the waiting area. After over an hour of waiting, I went to the desk around noon to ask for an update. They took my name and said someone would be right over. When someone finally came to talk to me, I found out my car had been sitting there untouched the entire time—they hadn’t even checked it in, all they did was put the plastic wrap over the seats. It was the first car in the line in the garage, just sitting there while I waited for over an hour. No one noticed or question

I scheduled an appointment for recommended maintenance, and prior to this experience, I had received service at several other Subaru Service Centers in Florida. This was my first experience at a northern Subaru Service Center, and unfortunately, the Floridian centers set a high bar. It was immediately obvious that the service here is not the same. Upon arriving at my scheduled appointment, I was greeted pleasantly and handed over my keys for service. I was given directions to the waiting area and provided with details. After waiting for my car to be inspected, a service agent approached me in the waiting area to discuss the needed services—something I did not see happen to anyone else in the waiting area during the 2.5 hours I waited. The services needed were not clearly outlined on the

The Driver of a 2020 Subaru Outback Onyx XT Edition awards Nadege Parker, SERVICE ADVISOR OF THE WEEK, while assigned to the Service Department at IRA SUBARU for superb & timely services to a happy & extremely satisfied customer. You coordination in accomplishing his car's 60K Mile Service, a Technical Service Bulletin on the driver's window and its All wheel balancing & alignment. Her coordination and perseverance reflect great credit upon IRA SUBARU, DANVERS, MA, USA 🇺🇸 !!!