Key Auto Group

Saw a car and met with the salesperson. Told them I would pay in cash as soon as I cashed out some stock and that I did not know how long it would take. Left my business card and touched base a few times. Cash came thru and went directly to the bank to take out the negotiated amount. Upon showing up at the dealership my salesperson was not available and the older guy there, holding on to dog proceeds to tell me that “they don’t hold on to anything g for three weeks” I would have appreciated a phone call and THIS is where the guy gets a red face and starts calling me a liar! Not once did I ever say I would be in the next day! YOU are the liar sir! I understand there may have been miscommunication on your part, but I was very clear! And my salesperson is NOT the reason I am mad! I did not de

Bought my 2021 Acura RDX in 2024, under the impression it was a Certified Pre Owned vehicle (see photo of sale sticker below that was on vehicle when bought). The transmission and transfer case failed in October 2025, however under Acura’s CPO warranty my car would be covered; when I brought it to Key to be fixed, they let me know this car actually was not under Acura’s CPO warranty, although it was sold to me under the impression it was. Very shady business tactics, and will never return to Key Auto for any future purchases or services. Very disappointed in my entire experience here.

Bought my car from Key Auto of Nashua, and they disappeared overnight. I need repairs, under warranty I purchased and I keep getting ghosted from HQ in Portsmouth. Very frustrated. Ready to file claim with BBB.

I would never deal with this group again. Specifically their Portsmouth chevy dealership. I bought a vehicle from them with some issues and since I left the showroom no one in management has responded to any of my emails or my phone calls! Absolutely horrible customer service

Really disappointed with my experience with Key. I bought a brand new 2022 GMC Sierra 1500 from Key of Newport. The salesman was great. But the sales manager and I shook on 25k for my trade in with a set of new tires as well in the deal. It is my own fault that I trusted them and didn't read the paper work, come to find out almost a year later when I sold the truck, they only gave me 22k trade. Next I had several issues with the truck and brought it to Key of White river (as they were closer to me) to have them figure out what was wrong. I also had them do other things (Oil change, inspection, plug tire) while I had them looking into the initial problem. The truck would be there a day at a time but they would never have time to look at the initial issue, always saying they ran out of time.