Key Collision of Portsmouth

I would not recommend Portsmouth Collision. When I got my car back, there was grease left all over the interior, which showed a complete lack of care and attention. On top of that, my mirror adjusters were broken after their work. I expected professionalism and basic respect for my vehicle. Very disappointing experience. Response to Owner - I would love to see the pictures of my interior before hand because the BLACK hand prints were MOST DEFINITELY not there . My mirrors also did NOT have any issues beforehand,you guys are unprofessional to the finest degree!

Every member of their team was very professional and knowledgeable. They communicated daily on the progress of the repair and finished sooner than expected. The people were a pleasure to work with and I recommend Key Collision without hesitation.

Based on years of working on both sides of Customer Service, I have formed certain expectations, and I'm afraid that Courtney failed to meet all of them. 1 ~ I expect to be left in the dark. Courtney failed to hit that standard by light years, repeatedly ~ even aggressively! ~ updating me over the course of the repair campaign, and repeatedly assuaging any and all concerns. Frankly, I was shocked. 2 ~ Details. I have earned the right to expect to need to follow up notifications by asking for explicit details about what the name of a just and holy God this or that meant. Nope. Courtney's notifications were consistently explicit, anticipating every question and spelling out every detail while always remembering to project timelines. That in particular was extremely disruptive to my sched

We are so grateful for the crew at Key Collision of Portsmouth. We had to bring two cars to them this year after one got rear-ended and the other hit a deer. The team was so accommodating when I needed my car back earlier due to travel plans. Their communication system is great, and I’m thankful for Courtney for giving me detailed updates throughout the process. We highly recommend Key for anyone who needs to visit a collision shop. Their standards for quality of work are very high, and communication is very important to them. They’re a great group!

I had a great experience going to Key Auto Collision for repairs to my Toyota Corolla. The staff was incredibly kind and informative. They kept me updated throughout the entire process.