Keystone Automotive - Des Moines

I don't recommend this place; it's terrible. It's a huge hassle to pick up a part, and they make you wait a long time. I had to drive two hours, and I kept calling, but nobody answered the phone. There was no one there. I waited outside, and a person came out of the door. I wanted to ask them a question about the part I was supposed to pick up, but they just told me they were already closed. They answered me very rudely and left. I didn't even have time to explain anything. But their website said they closed at 5 pm, and that's what the sign on the door said too. The service is very bad.

Place is a joke! I tried to order a $300 bumper and they want $280 to ship it to my house. I can have a dealer order it to avoid shipping but I was trying to keep the middle man out of it. I had to sit on hold for 30 minutes just to learn this. Also asked if I could just pick it up at the store and they wouldn't allow me to. Add up shipping and bumper price and I can buy oem Ford for that price.

Been calling all day and kept on waiting for 2 hours 25 minutes after all they hang up.

Take way too long to get orders pulled and ready for pickup! Orders should be pulled and invoiced and ready to pickup when you arrive to get your product!!!

The paint guy is great. However, don't try to go an pick something up from Keystone. Two separate people tried to pick up my parts for me (I work out of town) and both times no one would answer the phone, no one was around, and they didn't get the parts. Terrible. I guess they don't like to actually give people their parts???!!!