Keystone Automotive - Louisville

This company has the worst customer service I have experienced as a business owner you call to find out where your parts are and they send you from person to person waiting over 45 mins or longer each time. No one really has a clear answer for you. As a shop owner we don't have time to set on the phone trying to find my parts ive already ordered a paid for. And of course no number to be able to call a directly reach the person you ordered from.

I have got the worst customer service here I have ever received in my life from any company. I am a COD customer and they claim I haven’t paid an invoice. I have sent a copy of my cashed check and my bank statement to prove it was deducted and they are still demanding another payment. I would like to point out once again I am a COD customer if I don’t pay they don’t leave my parts. Beware of this company! Belinda Gaines

Core returns are bad, never issue checks. Done with them, other yards have check ready when picking up core or credit account. Lkq core department needs a rework. Will never buy from them again due to lost core money.

The main issue is the poor customer service when just inquiring about prices, and to initially order the part I called multiple times and was put on hold several times. Once I FINALLY got through to speak to someone I was sitting in the parking lot. After she took my information and I told her I was actually in the parking lot had cash etc. She says they don’t accept cash it HAS to be credit or debit card and placing my order at the point and time (approx.1:20 pm) I would be over the allotted pick up window so the earliest I could pick up the part is the next day, at this point my frustration was at its peak. Had they answered the phone and hold times weren’t so extreme I definitely would NOT have missed the “pick up time frame” which was 3pm. At the end of the day I still need my vehicle

I've done countless business with lkq over the last several years, last few times I've called, I get put on hold for 45 minutes to an hour before giving up and hanging up. I have a business to run, I can't stay on the phone. Everyone is busy, but this is unprofessional and I won't be doing business here anymore. I've installed between 15 and 30 engines a year over the last 7-8 years of lkq's.