Kia of Dayton Service Department

Whole Kia of Dayton service department is an absolute joke. They don’t listen, they’re just there to take your money. I was even charged for a recall because my car was “out of warranty” which makes zero sense, because that doesn’t sound like a recall. I brought my car in for a simple oil change and tire rotation, and when I got it back I couldn’t even drive it at highway speed because they didn’t bother to recommend or perform a balance (which to my fault I assumed came included with a oil change and rotation. When I brought it back, they literally put my wheels back to where they were before rotation probably to hope to get rid of me… Then they tried to charge me for a balance when my car was driving perfectly fine before they touched it. And I wish this was the first bad example they’v

Legit the best car buying experience I’ve had. Shandell helped me and my son both buy a new car. Shandell was awesome! Super fun guy to work with and made the process easy. Didn’t play any games. I highly recommend him. I had to stop buying again after and Gabe the finance guy saw me coming and made me laugh as I was walking in and when I walked in Shandell hollered across the sales room floor to greet me. Just a fun and professional group of guys. Kinda sad I don’t get to buy a car every day because I really had a great time working with these guys! Go see them. Tell them Pilar sent you 😂

I’m not one to make reviews or complain but this was the absolute worst experience I have ever had getting my car serviced. They tried to charge me 627 dollars for a simple service appointment for a car with 30k miles on it. The service tech Tom was extremely condescending and made me feel stupid for not understanding all the extra things they were trying to charge for. They also offer 60 dollars off for completing a survey, but require you to give them a perfect survey in order to be eligible. They are essentially buying good reviews this way instead of welcoming honest feedback. I saw told I could not use my survey for the discount because I didn’t leave a perfect review of the last visit which is wildly corrupt. They also left oil marks all over my seat which I had to the drive back to

It was uncanny to see how unprofessional the manager of this shop was. While I was there, a service tech asked him if there were any other vehicles left to look at and the manager responded with "you get one stupid question per day and that was it." The tech was irritated by the response and so was I. The same manager then told me about how the guy before him was fired for being incompetent and how he's in charge now. He also spent 5 minutes fumbling around for my paperwork telling me "I don't know what I did with it, hopefully, I can find you." This was at 5pm after I had dropped the car off the night before to diagnose a check engine light. After placing several calls throughout the day for an update--and having none of them returned--I finally just went there to get an answer before

This review is specifically for the KOD Collision Center. Rick and the Collison team are AMAZING!! They had my car serviced in an appropriate amount of time and helped me fight with my insurance company regarding estimates and rental cars. My vehicle looked like it had just came off the lot again after they repaired it and I couldn't have been happier. I will continue to come to KOD to get my car serviced every time.