Kingston Auto Sales & Service

We’ve bought several cars from Kingstown Auto over the years, and our experiences with Sina and the sales team have always been positive. They’ve been honest, helpful, and easy to work with, which is why this review is so disappointing to write. The issue is with the service department, not sales. Before driving from Rhode Island to Florida, we were told by David the owner of the service side, that our oil change and inspection were completed. After arriving in Florida, we learned the oil change was never done, which the shop later admitted and refunded. The oil filter wasn’t even screwed on correctly, and there were visible oil drops — problems that would have been obvious if any inspection had actually been performed. Because we relied on what we were told, we drove more than 1,300 mi

Terrible experience. I was bringing my truck in for a second opinion as the dealer told me I needed $4500 of work done for a power steering leak, an issue that was not present before the oil change I brought it in for. I dropped off my truck to be seen on the scheduled day and time, and they told me I was supposed to be there the day before. They didn’t look at the truck until I called them 5 days later for a status update. They called me six hours later with a quote, but did not share whether they thought it necessary or did they feel as though this actually needed to be done. I was looking for a professional’s opinion and I got a rushed “I don’t know” from the receptionist. I asked for clarification and they did not call back. Picked it up the next day just before closing and paid $126

A number of years ago we were looking for a minivan as our family had expanded but we were tight on money. The owner and subsequently his son, nephew and all the staff had done a great job in getting us into a good, safe and reliable minivan. Since then we have bought at least 8 cars from them and will continue to patronize their establishment. Most of the older cars were traded up and were still in good working condition. We trust them and their honesty and service. They're good people. The owner works off old school values. Something not seen these days and he's instilled it in his employees.

Car repairs can be stressful (especially when your car fails inspection at first!) but my whole experience here was honestly delightful. Mike even let my dog hang out with me in the lobby while we waited, it was so sweet! I was only there for a state inspection and the necessary repairs to pass the state inspection but Kingston Auto went above and beyond and installed my new windshield wipers that I had not gotten around to installing myself. I will definitely be coming back!

Can’t thank David enough for stopping on his way home from work to help my daughter, who was on the side of the road with a flat tire. Due to the bad storms, AAA was going to take over 3.5 hrs to help her and we are out of state. Says a lot about a person and a business. She will definitely bring her car in next time she needs a repair. So very appreciative!