Paul Masse Buick GMC South, INC.

What ever happened to dealerships that treated customers like family? My experience as this dealership was nothing short of a disappointing show of unprofessional service. I tend to let things go these days however, this unacceptable behavior must be addressed. Pre-applied online and was immediately bombarded my calls and text messages asking how soon I can make an appointment and see the car. I made time the next day after work and drove over an hour to get there before closing and even set up an appointment (Friday) The plan was to test drive the car and if i liked it, put the deposit down and return at the beginning of the week( closed Sundays). Drove it, liked it, already approved but was asked to not only put the 500 down still but also agreed to sign all documentation and necessar

I recently leased my car from Paul Masse in South Kingston and have had the pleasure of working with Rachel Deschenes ( two, three year leases). She is amazing and has all the patience in the world. She never pressures me and has always been honest. Two qualities that are very hard to come by. 😊 Five star ⭐️ you won’t be disappointed!

New vehicle purchase. Ali Begin is great. Knowledgeable about the features, electronics and capabilities. If there was any question that needed further explanation, then she got me in touch with the person that could do that. It was a complete and fun delivery and I was overwhelmed with the new bells and whistles. The best part is she is available to take calls for follow up questions as well after the sale. I would give her 10 stars but there are only 5.

Tom Fratt treated us right! The entire dealership is amazing and works hard to do the job right! Will come back for years and years. Steve Lawton Tended Seed Business Development

My husband and I had the BEST EXPERIENCE at this dealership! We came all the way from MA and it was totally worth it! I could not find the vehicle that I was looking for in my area, this particular version of Chevy traverse is rare and they had exactly what we were looking for! They have the HIGHEST QUALITY VEHICLES with the HIGHEST LEVEL OF CUSTOMER SERVICE!!!! You will receive personalized service and all of the staff exceeded our expectations! Rachel was phenomenal! She kept in close contact with us from the day we entered the door to the day I drove off the lot!! Wayne who handles financing offered superior service! Because we were out-of-state clients, we were able to sign all the documents online and he walked us through it all smoothly!!! WE WOULD NOT SHOP FOR A VEHICLE ANYWHERE E