Kirkwood Auto Center

The car got a damaged sidewall from hitting a curb in a parking lot. Towed by AAA to Kirkwood Auto Center on a Sunday night. Talked with them Monday morning and by the end of the day they had gotten a new tire in, mounted and balanced it. Incredibly quick turn around on the job, and excellent service for a very reasonable price. I'm very happy with our experience with Kirkwood Auto, and I certainly recommend them.

They fit me in the schedule almost immediately and completed a full day on maintenance on my car in a timely and professional manner. I also feel the price was fair for the work completed (front breaks, tire rotation/balance, fluids, filters, oil, and a new belt all for under $1600). I trust the techs to tell me what is required and not take advantage of my lack of expertise. They even completed a quote for me to fix the broken door handle from a prior accident.

Really disappointed and upset that I trusted them with a simple leaking issue. I constantly had to call them multiple times throughout the day and daily to ask them for any updates. After 3 days of me having pay for uber, I simply gave up. Christopher which apparently was my point of contact went on vacation and never properly hand-over my case to anyone. The worst part is that I had to deal with SAM at Kirkwood Auto Center and he is the rudest man at that place. No customer service skills whatsoever. He seems very grumpy and unhappy. He never showed any empathy for my situation and he even had the audacity to tell me to just come pick up my car in such a rude way and hung up the phone on me. This is definitely not the right way to build customer loyalty, retain business reputation and i

Kirkwood Auto is the best! As a widow, I have asked for their help more times than I can count, and they always make sure my issues are taken care of and I leave happy and my car in good service. Kudos to all, great Customer Service, and Mechanics…..

My new car service place! From beginning to end my experience here was excellent. I got a hold of a person the first time I called and they were able to make me an appointment for the following week. I dropped off my car at 7:30 and was in the shuttle by 735 and to work by 745! Everyone I met was so nice and helpful. The waiting room is more like a living room with a fireplace and magazines and everything is pristinely clean. (Unlike the usual stale popcorn, sticky counters, coffee-you-would-never-drink kind of place.) By 10:30 AM they called me back letting me know my car was finished. I’m not sure if they always operate this fast, but this was world record time! Caught the shuttle back on my lunch break and boom everything was done. The cherry on top is that the cost is probably half of