Koons Tysons Chrysler Dodge Jeep Ram Parts Store

I have been having all my service done at Koons CDJR for the last 10 years. My favorite service advisor is Victor. He knows my car and the techs that do the best job. I always get great service at a fair price. Usually lower than at other non-dealership service centers. I even get a better price on tires too.

Just left there with a new-to-us van. Jen had chatted with my husband about it online and we took it for a test drive with her - she was ready with answers for any questions we had and took care of all the paperwork and then Yaz(?) took us through all the finance stuff easily. It just always seems to take a long time to get through it all but everyone efficient and friendly.

We came to learn a bit about new car options before moving overseas. Johnny was really helpful and patient with us even though we weren’t in a position to buy here. The rest of the employees here seemed really good as well.

This is perhaps the worst experience I've encountered in a service department. I drove in the service bay—five service advisers—two advisers with clients, one on the phone. The place is busy, and I'm told someone will be with you. So far, so good. The two advisers with clients are done; I'm told to wait on the adviser on the phone. The adviser on the phone is taking his sweet time. I'm thinking excellent customers service. Two other clients who come after me are checked in on the way out; I'm still waiting on the adviser on the phone. Finally, he gets on the phone. How can I help you? I tell him I have an appointment. He takes my information and tells me you have 24 hours free rental. After that, I have to pay if the extended warranty does not cover the work. I'm not worried because the wa

Would give ZERO stars if I could. Really regret buying a car here as they try to take advantage of me every time I bring it in for routine maintenance (many times I've had no choice where to take it because of the required manufacturer updates). They always try to oversell me on products and services my car doesn't need as it has less than 20,000 miles on it. Services take FOREVER even when making an appointment for a simple oil change. They seem to prey on single women who come in as well, assuming we know nothing about cars. Staff seems to stand around talking to each other most of the time rather than doing actual work. I will NEVER buy another car here.