Koons Tysons Chrysler Dodge Jeep Ram Service Center

Kilbin Garcia is amazing to deal with. I had an outstanding experience at Koons Chrysler Dodge Jeep Ram Tyson, and I want to give a special shoutout to Kilbin Garcia, the service advisor. From the moment I arrived, Kilbin was professional, knowledgeable, and extremely attentive. He took the time to clearly explain everything my vehicle needed, kept me updated throughout the process, and made sure there were no surprises. What really stood out was his honesty and customer-focused attitude. He genuinely cared about making sure my vehicle was taken care of properly and that I felt comfortable and informed every step of the way. The service was completed in a timely manner, and the overall experience was smooth and stress-free. If you’re looking for a trustworthy, reliable, and professional

Set an appt. for a recall notice of valve. Verified with scheduler that the part was in stock. Estimated time for repair 30-60 minutes. Left keys in Dropbox night before. Called to check in since it had been hours and I had not heard from service dept. they said there were 5 software updates that needed done and that it would take longer than expected. It would have been nice if someone would have called earlier in the day to inform me. I then said please just do the recalled part only since that was my main focus and that I could bring the truck back at a later date for software updates. He then informed me they didn’t have the recalled part. I called him out and said that the scheduler verified the part was there. He said he would check. He called me back and said he was having the part

Trust is the foundation that will define a relationship, and that’s what I have with Kilbin. I purchased my vehicle at Koons, and have a dual residence spending lots of time in NYC, and will wait until I return to before having my car service. The reason being since my first time to this last visit I continue to receive what I personally believe are honest maintenance direction for my vehicle. As Kilbin is aware I travel a lot, and driving is my first choice, and with His Guidence, and the Excellent Technical team hidden behind those walls our Durango is roaring like the Great Lion She is; thanks to Him and the Team. Some People get caught up on price, and value and reliability cost, but the greatest return is reliability and assurance behind the wheel twenty four hours a day. 3N1

Wish you could give negative stars Brought my truck in for warranty work and new tires. Got truck back without my brake booster connected. Sent a video to the service guy Bradley who showed it to mechanic and said I needed to bring it back. That it was safe to drive with the brake booster being disconnected, no apology nothing, no loaner vehicle, just hey hook the hose up and bring it back to us and we’ll double check it Same week my new tires feel funny (unbalanced) bring it in and wait nearly 2 hours for them to rebalance what Bradley tells me is 2 tires by 1.5 oz (lot to be off ina week on brand new tires) I get it back and drive off. Instantly my truck feels like it’s completely unbalanced and shaking so I turn around and go back. Bradley assures me everything is fine brings out the me

Until recently I have been very pleased with my experience. Unfortunately, the day after my service appointment, my vehicle became inoperable. It was towed to a dealer and I am waiting to hear back from them. I don’t know if the recent service visit is related to the breakdown, but the vehicle was running great until the system updates were uploaded.