Labadie Cadillac

The service at Labadie Cadillac is far beyond comparison of any dealership I have ever dealt with in my entire life. To start with, we had a problem that required immediate assistance on a Saturday and we were stranded. We reached out initially to our Salesman, Sammy Coleman. He then went to our Service Advisor, Marcus Musielak, and we were able to get our vehicle to the dealership and get a “loaner” car to get home, which was about 75 miles away. When our vehicle was ready to be picked up, we were unable to do so because of an accident in our home that resulted in a broken knee cap. Again, Marcus came through with flying colors and he arranged for a driver to bring our car to us and retrieve the “loaner” car. Now THAT….. is what is call EXCEPTIONAL SERVICE! I will recommend Labadie Dealer

The service area had several customers inside when we arrived but we were still taken care of quickly. The waiting area is probably the largest I have seen with plenty of comfortable seating there and in the showroom. Our salesperson, Lisa, made the appointment for us which was extra nice. The waiting area has a coffee machine that will make a variety of drinks. There is popcorn and a pop machine as well as a snack machine. We visited with Lisa and she offered to help us figure out how to set up Google Assistant. The time went quickly and we were soon back on the road.

I went IN on Monday for "Service needed" light, and a process was used to clear it. Tuesday it came on again and I called, as instructed, to have an appointment made. I was asked to leave a number for call back. NO CALL BACK. I called again on Wednesday no answer again, and NO CALL BACK ALL DAY again. Took car IN on Thursday, and received verbal apology for the lack of call responses. The service was preformed and I left as a Happy Man. My advice is to check your answering messages more often, and give a response. I do not like to have to set around waiting for a call that never comes. Thank you Labadie Cadillac Service persons

Excellent dealership with quality used cars coupled with a excellent service department. There's a lounge that's extremely comfortable to wait while your vehicle is being serviced. Lounge has free popcorn and a Starbucks coffee machine also there's a area for Wi-Fi so you can bring your laptop and get work done if need be. It's a top tier experience. I definitely recommend checking this dealership and service department out.

The team at labadie is always fantastic! They are very courteous, timely, and friendly excellent communication throughout the whole process highly recommended their service to anyone