Les Schwab Tire Center

They were very busy the day that I went in and said there was a three hour wait, but happily scheduled me for a time later in the day. When I returned, they immediately started working on my vehicle, keeping me informed of what they found, the cost to repair, and how long it would take to complete. They delivered on all counts, and did so with respect and kindness!

For over 20 years, I’ve been a loyal Les Schwab customer — until now. I recently had brand-new tires installed on my car, replacing the stock tires on the original wheels. When I picked up the vehicle, I immediately noticed two of the wheels had deep scratches along the rim edges, as if they’d been curbed. The new tires also showed clear scuff marks around the same area, consistent with being rubbed or damaged during installation. I brought this to the attention of the store manager, Kevin, who showed zero professionalism or concern. Instead of investigating the issue, he seemed irritated that I even mentioned it. His exact response was, “We didn’t cause any damage. Call corporate.” I explained that these were brand-new tires that had never been driven on, yet he still refused to take an

Amazing customer service! Brought SUV by because the TPMS light showed a tire that was low. They inspected it, found a small hole, and fixed it completely free of charge. Will absolutely purchase my next set of tires here.

Had a brake inspection done on Friday morning which found a problem. I wasn't able to do the work that day, but the tech scheduled me for first thing the following day. The work was done professionally and in a reasonable amount of time.

Paid over $700 for a brake job and my brakes weren't properly bled and brake peddle was spongy and went to the floor. Tech didn't see a problem with that, strangely. After I insisted he bleed brakes again, brakes seemed good. Now, a couple of weeks later, my in dash brake light comes on due to low fluid. Now I'm adding brake fluid because the Les Schwab tech didn't add brake fluid after bleeding system. Unbelievable that a customer would have this level of followup for a job that should have been done expertly the first time. This Pacific St location was my "go to" for anything tire and brake related, but not after this.